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Frequently Asked Questions

This section of our Website is intended to help answer some of the common questions you may have prior to / after placing your order.

To see the answers to the questions, simply click on the question, and the answer will expand below that question.

We will contact you if there is a problem with your order or your order cannot be fulfilled based on your requirements. If you don't hear from us it means that your order was delivered.
In the event that the recipient of your gift is not available to accept delivery of your order we will follow the instructions that you specified regarding this situation, when your order was placed. The default action is to return the gift to the Florist shop and attempt to call the recipient to re-schedule delivery.
You can update your name, address and related contact information the next time you place an order through this Web Site. Just make sure that you sign in as an "Existing Customer" using your Email address and chosen password. During the order checkout process you will have an opportunity to review and correct your contact information as necessary.
You can order as many arrangements as you wish. Simple add each selection to the shopping basket. Once you have selected all of your arrangements, then begin the checkout process. You will be prompted to provide the recipient/delivery instructions for each of your selections. You will be required to pay for all arrangements together.
On May 1st, 2004 we launched our new website. From that date forward all Customers placing orders through our Web site are considered "New Customers". Since our old Web Site did not store Customer Profile information, our new Web Site cannot facilitate a login for our existing Brant Florist Web Customers (those which have placed orders prior to May 1st, 2004). As of May 1st, 2004 we ask that all returning customers establish a new Web Customer profile during the checkout of their first order. This is accomplished by selecting the "I'm a New Brant Florist Web Customer" option on the customer type selection screen on step #2 of the checkout process.
For all subsequent orders, be sure to select "I'm a returning Brant Florist Web Customer" option in order to avoid having to re-enter your customer profile information. This also ensures that we do not create a duplicate profile for you.
During the order checkout process, be sure to select "I'm a returning Brant Florist Web Customer"; And sign in using your old Email address and password. When you get to the customer profile screen, simply update your Email address. Use your new Email address to log in on your next order.

A cancellation refund will usually be issued if the request is received before the required content items are purchased and the gift is hand made.

Many gifts require special prior purchase of perishable items that can only be used in that specific order. If the gift has been handmade and is in route for delivery, no cancellation will be accepted.

A partial refund may be issued for gifts that have already been handmade but that have not yet been dispatched for delivery. This cancellation charge will normally be 50% of the order value.

Recipient Unable to Accept Delivery Policy:—In cases where the Driver has attempted delivery of your order and the Recipient was not available to accept the delivery, and if delivery was unable to be completed as requested, the florist may automatically or you may request a re-attempt of delivery at an alternate day or time. Should you choose to cancel your order due to the Recipient being unable to accept delivery there will be no refund of the delivery charge. We will refund you for the product but not for the delivery charge.

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