It is important to remember that most floral gifts have to be made to order, and then scheduled for delivery either with floral couriers or one of the shop’s own vehicles. However, floral shops do handle many rush orders every day and you can help to ensure delivery success by providing complete addresses with a contact phone number plus whatever other information may be helpful.
In general, orders received by 2pm local delivery time can be delivered the same day in North America. This time limit can often be extended except in traffic heavy downtowns or to rural addresses. Orders going to funeral homes always receive special delivery attention and every effort is made to be there for the visitation or service time.
We will accommodate requests for morning or afternoon delivery subject to availability of delivery service. In many cases, achieving a morning delivery will require that the order be placed by 5pm the previous day. Late deliveries may be requested such as after 5pm to allow the recipient to be at home.
Funeral home deliveries always receive priority service. Hospital deliveries are also scheduled to allow for inside delivery to the actual rooms. Business deliveries are scheduled before the normal 5pm closing time of most businesses.
Every effort is made to accommodate your delivery request. If it is not possible or not likely possible you will be informed by phone or email. However, traffic and weather are just two of the challenges faced by anyone doing deliveries.
The floral industry in general will always attempt to leave the delivery with a neighbor should the recipient not be at home. Many deliveries are time sensitive E.g. for a birthday. It is often unwise to leave a perishable floral gift on the doorstep due to the local temperature…..below freezing in winter zones or above wilting in high temperature locales. The gift may also wind up in the wrong hands.
It is best if you indicate your delivery preferences. For example, what should be done if no one is home?
The floral shop cannot afford to attempt actual delivery 2 or 3 times.
You may request that the recipient be phoned first to schedule delivery...this often results in next day delivery as the recipient may not be there to accept the phone call. Please refer to the Delivery Instructions section.
Many hospitals, hotels, schools and commercial buildings now have full security systems. It is often possible to only make the delivery to the designated room or reception desk. The florist cannot be responsible for delivery beyond this point.
If there are possible serious problems expected with delivery of your order, it is best to discuss the alternatives with one of out representatives. However, many gifts are intended to be a surprise and you may not know about possible problems.
Two examples of common delivery problems.
The driver arrives at a business with a gift and finds the recipient is not even at work that day!
Another is the driver arrives at a home and the neighbor states the recipients are away on two weeks vacation!
Common sense can easily avoid most delivery problems.
Sunday delivery is not available in many areas of North America. We will always ask for Sunday delivery but if it is not available, your order will be delivered Saturday. Orders received too late for Saturday delivery will go out the following Monday.
We will attempt to inform you by email if your order presents a Sunday delivery problem. You may inquire ahead of time by email or phone to determine if Sunday delivery can be completed.
Some florists will deliver funeral orders only on a Sunday. There are times such as Mother's Day Sunday when delivery is more widely available.
Sunday delivery is never available in countries outside of The US and Canada.