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Readers' Choice Diamond Award Winner for the
past 14 years!
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Satisfied Customer Testimonials
Here is what our customer's have to say about us...
July 20, 2008
Thanks, Ken...
As always, I can count on you and the Brant Florist team, even from such remote places as Kandahar, Afghanistan!
My best to everyone,
Lee...
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June 14, 2008
Thanks for the extra effort, Ken
Dad already called to thank me....it was another happy surprise!
Thanks again...it's really great doing business with a First Class Florist!
Dale S.
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May 26, 2008
I just wanted to thank your organization as we have heard from the recipient that the flowers were beautiful. She just had surgery and returned home today to find the lovely flowers.
It is very difficult ordering things over the internet not knowing what the product will look like but to have a recipient who is a horticulturalist say that they are beautiful is a wonderful recommendation!
Dina R.
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May 14, 2008
Hello,
I did speak with my mother and she loved the arrangement.
Thank you for being so prompt with your delivery.
Cathy K.
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May 13, 2008
Happy to report my sister received everything on the 12th, and very pleased with it all, as am I with your excellent service!
I will be using you again in the future.
Thanks!
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May 12, 2008
Thank you for the great service.
My mother-in-law said that the hanging basket was beautiful.
We will definitely use you again.
Anne T.
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April 14, 2008
Thanks
She loved it!
Scott
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April 3, 2008
I Would like to thank you for making a beautiful flower arrangement. I spoke with my mom this evening and she loved the flowers and so did all of the nursing staff at Joseph Brant Hospital on the 2nd floor.
I live in Cocoa florida and had to trust the internet to place my order, I will keep you in mind the next time I need to place an order.
Thank you again.
Cindy-Lou H.
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March 27, 2008
I just wanted to thank you very much for getting the flowers
so quickly and on time for the funeral that was out of town.
I had such short notice of the funeral arrangements and I was
very happy to receive a e-mail from my friend telling me how
nice it was for her to see the flowers at the funeral home and
that they were very beautiful she said.
Thank you so much.
I have been in your store to order flowers this was the first time
that I use the internet and I was a bit worried that the flowers
wouldn't get there in time but now I can rest and know that you
will deliver.
Thank you again.
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March 5, 2008
Dear Brant Florist,
Thanks for doing a really amazing job on my order! The flowers got there at the best possible time (early on Mother's day in London, UK) and my mom loved the colors and choices. I really appreciated this service--thanks, and good luck.
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February 11, 2008
Mrs. H was delighted with the planted basket.
Many thanks.
Mary Lou
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February 6, 2008
I used to live in Hamilton so remembered Brant Florist. I checked on the web for your website and found it.
Thanks for your assistance and for a very easy and beautiful website to browse. It may choosing flowers for a funeral much easier.
Sandi B.
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January 30, 2008
She loved the flowers, thank you. J
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January 28, 2008
I received a phone call..............
She was delighted with the flowers, and said the bouquet was huge!
Many thanks for once again, exceeding expectations!
Patricia P.
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January 15, 2008
Hello Ken,
I just wanted to share with you this very positive feedback from my Harp teacher related to a purchase of flowers just before Christmas.
"Your beautiful flowers lasted until New Years. When the carnations finally started to wilt, I removed them, and the white flowers lasted another week. It was amazing. Thank you so much." Pat
As you can see Pat was a very happy customer :)
Have A Happy Day!
Francesca
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December 28, 2007
Thank you so much,your efficiency does your company great credit!
happy new year,Joseph O.
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December 21, 2007
Dear Brant Florist,
Thank you so much for the prompt delivery of the FTD Blooming Gourmet Gift Basket to my Mother. I have already heard from her that it is beautiful. What amazing service since I live in Belgium!
In the same purchase I requested the FTD Winter Delight Holiday Cactus to be delivered to my Mother-in-Law Betty Decent. Could you please confirm with me when this item is delivered.
Thank you,
Carrie Caunce
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December 18, 2007
Dear Ken
I was on the phone with my wife when she recieved the flowers and she was as happy as one could be, again I thank you for this delivery. I always used your shop when we lived in Burlington and actually you probably would know Diane yourself as she used to be the manager at ____ plaza post office, anyway thanks again.
Doug W.
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December 4, 2007
I am not sending this message re any inquiries, I am sending a Very Heart Felt THANK YOU!
The arrangements you took care of for myself and my mother were the most beautiful arrangements I have ever seen. The additional arrangement sent from Eaton was an uplifting arrangement with its very colourful effect, one of my favourite colours is orange and during the service I was able to look up and see the orange flowers clearly through my tears - it really helped during those moments.
Regards,
Karen P.
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November 13, 2007
Thank you very much, mom loved her flowers, she said they were fabulous, and thanks so much for getting them straight to her before she went out for the day-all much appreciated.
Kind Regards,
Mary Anne F.
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November 6, 2007
Dear Ken Bolt,
Just wanted to say thanks for getting my order in on time after all the
confusion. Also for being so attentive as far as the whole credit card fraud
issue is concerned. It's good to see that someone out there is on the ball.
I hope I didn't cause you too much trouble.
Kind Regards, Louise P.
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November 3, 2007
Just want you to know that the surprise delivery of such happy faces and bright colours of the flowers and the vase were so appreciated on a day when I was feeling so ill and so discouraged with pain.
Thank you.
Mrs. F.W. vom Scheidt
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October 27, 2007
Thank you very much for accepting our order.
It's been processed efficiently and was delivered on time.
We are very impressed by your service.
While the flowers were gorgeous.
Again many thanks.
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October 1, 2007
Dear Brant Florist!
Your service is excellent!
The package was received yesterday and made someone very happy.
The fact that you sent an email and called to confirm that it was actually received is a great business touch!!
Thank you again!
Nick S.
Budapest
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September 30, 2007
Dear Ken,
Thanks for doing an amazing job with the flowers; the recipient was stunned, shocked, and amazed at your workmanship. I appreciate you doing such a great job with them, I'll be recommending you to anyone who ever needs your services ;)
Keep up the great work!
Davin
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September 28, 2007
Hi Ken
Just wanted to thank you so much for your efforts. My friend was blown away by the American and Australian flags that were on the bouquet of flowers.
Thank You!
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September 21, 2007
Thanks for following:
The flowers and arrangement were absolutely beautiful...we will use you again for sure....I will be recommending Brant Florist to anyone in the local area that asks me...thanks again we were more than pleased with the quality, delivery and follow up.
Sincerely,
Maryann W.
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September 17, 2007
Dear Ken,
Thank you very very much for proceeding my order in a such short time.
This is the second time you helped and saved me,
you may not remember because you have so many customers
but I Do remember what you have done to me and my orders.
I really appreciate it.
To tell the truth, I kind of know you could make it.
Anyway, I am looking forward to ordering flowers from you again soon.
Shunya T.
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September 8, 2007
I just had a call from the recipient with the highest praises.
Thank you so very much.
A harrison
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September 6, 2007
Just to let you know my aunt just phoned me and she's delighted with the flowers.
Thank you very much for your prompt service.
Regards, Gillian
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September 4, 2007
Thank you very much for filling the order - I heard from the deceased's daughter that the flowers were lovely. When one is living so far away (Surrey, British Columbia) it is great to have a service like yours.
Joan M.
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August 22, 2007
Hello Mr. Bolt,
Many moons ago, when I was in high school in Burlington, I bought flowers from Brant Florist. I've traveled all over the world since then, and now I work in the States. When it came time to send a message home, I went to your website because I remember the good service I had back in high school.
The way you handled this customer service technical error was not only prompt, courteous, and professional, it was extremely impressive. You have a customer for life.
Thank you for taking the time to explain, correct, and reimburse me for this problem. I'm looking forward to buying flowers through brantflorist.com again soon.
Pritam D.
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August 21, 2007
Dear Ken
Thank you - they received it and were delighted!
Regards,
Riana
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August 18, 2007
Hi Ken
Thank you so much for your excellent service. I truly appreciate you making such an effort to help us.
Kindest Regards
Fiona
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August 6, 2007
Hello Brant Florist!!
Just to let you know that the flowers were delivered and I was told they were the most beautiful arrangement they had ever seen and it certainly cheered them up.
Thanks again. I will again choose Brant Florist,
Christine M.
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August 1, 2007
Dear Brant Florist,
My Aunt is thrilled with her gift of roses, card, and chocolates..."the most beautiful flowers I've ever received", she said. She especially loved the card.
Thank you for such good service!
E-J Sherrington
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May 28, 2007
Ken,
I am writing you to say thank you for your service.
My girlfriend, the recipient of the flowers was extremely pleased, and thought the flowers were beautiful. I will most definately be a return customer.
Thank you,
Casey Bowman
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May 23, 2007
Thank you for taking care of our order.
The flowers were beautiful, they arrived on time, and were very much appreciated by all.
Thank you,
Lorna
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March 15, 2007
Once again Brant Florist has surpassed all others with the excellence of product and 5 star delivery. Many thanks for all the care & professionalism you have shown in every transaction, reliability & quality second to none. My mother was thrilled with her St Pat's Day bouquet, she was on the phone from Burlington thanking me in Florida not 2 hours later than my online order. Truly exceptional, I am proud to recommend you to all others. Great job, and happy St Pat's!
Gayle E. - Florida
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January 9, 2007
Thanks for getting back to me so quickly and answering by inquiry. I just want to let you know my sister called and said the flowers and arrangement were just "BEAUTIFUL". I want to thank you and Brant Florist for again doing a wonderful job.
Eric C.
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December 28, 2006
I just wanted to say that the flower arrangement was beautiful and your service was great.
I will definitely order again from Brant Florist.
Happy holidays.
Regards,
Judith
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December 28, 2006
Dear Brant Florist ...
The order was received by mom and family told us it was VERY BEAUTIFUL!!!!!!!!!!!!!!!!!!
We will be doing business with you in the future!!
Thank you again and happy new year!!!!
THANK YOU!!
Rhonda
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December 22, 2006
Ken,
I would like to thank you for the quick and speedy response to my email, and how my problem was addressed and dealt with. Thankyou once again, Brant Florist's is definitely going to continue to receive my business.
Merry Christmas,
Amy S.
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December 19, 2006
You have done a wonderful job filling the order I requested for a funeral last Monday Dec 18. We were not able to attend but have heard wonderful compliments on your work - thank you for being so dedicated to your craft.
Merry Christmas
Lori P.
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December 16, 2006
You guys are awesome!
Thank You and Happy Holidays...
:)
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December 13, 2006
I actually just got an email from my gf, she said she loved it. She said there was a lot of stuff in it, chocolates and other stuff. I definitely scored some major points, thanks again for helping me, and after how my gf and I feel, I will definitely use your services again.
No longer in the 'doghouse'
Ryan
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December 12, 2006
I received a call yesterday from the recipient of this bouquet and according to her description and elation, I have, once again, been well looked after by Brant Florist!
Thank you
Mary-Anne
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November 7, 2006
Hi,
I wanted to thank you for a job well done.
My friend loved the roses and they were fresh.
Again Thanks.
Andre
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October 24,2006
Hi Ken,
Fabulous news. Thank you so much for your help. You have just earned a client for life !!!
Monika
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October 7,2006
I certainly appreciate all the trouble you've gone to ......it was unfortunate, but, thanks to your excellent customer service and efforts made to rectify the situation, feel confident that it was just an unusual occurrence and will indeed use your company again in the future.
Thanks!
Cheryl M.
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September 27,2006
Hello, My sister received the flowers I ordered through your website. They were delivered when specified and in beautiful condition. She emailed me a photo, and I am extremely happy with the arrangement, and she was too. So, thank you for the fantastic job. Again, thank you.
Cheers,
Tamara P.
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September 15,2006
- a moment to say thanks.
"Mon amie" was very touched by the bouquet you put together for her.
Thank you for taking the time and showing care in preparing the thoughtful expression of my feelings for her - particularly on such short notice.
I have a feeling I will be requesting your touch again.
Andy
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July 21,2006
I love your website!
So easy to use, and with the peace of mind that there are "real" people behind it. I placed my order late Wednesday night, and Ted called me first thing the next morning to confirm some french characters that hadn't gone through properly. I saw the flowers tonight, and they were fantastic. And the handwritten card adds just the right touch. The funny thing is that I could walk to your shop on my lunch hour, but it's so easy to sit back and take my time when using your website that I'll probably do it that way again next time.
Thank You!!
Tina McHugh
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July 20,2006
Hi,
Thank you soo much for the prompt delvery of the sympathy flowers that I sent to my sister and brother-in-law. They loved the flowers and as it turned out they were in her favourite colours pinks and purples and are very bountiful and beautiful!
In response to the feedabck you wanted - here it is!!
I typed in Burlington Flowers or florists in burlington.
I used google to access your site - I was on holiday in Burlington at the time.
Thanks by the way - my family were so pleased with the arrangement and sent me some photographs of it - as I was on my way home back to the uk when they received them.
Thanks again, and if I ever need to send flowers in the future you will be my first choice!
Carol
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July 19,2006
Thank you for going that extra mile....really appreciated.
L. Broderick.
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June 19,2006
We searched on the web for Mississauga Florist on yahoo.ca.
I wanted to use a Canadian local site, and the Neweduk funeral home link directed me to Teleflora, a US site with US prices. So I searched for a local site myself.
The family was very pleased with the flowers -- thank you.
Susan
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June 13,2006
I went to Google and used the terms "florist burlington". Brant Florist came up first and the website seemed the most reasonably priced and easy to use.
K. Travers
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June 3,2006
I am currently on tour of duty in Afghanistan and I'm unable to use credit cards for online purchases. Therefore your business enables me to send gifts to family members
worry-free while I'm serving here.
Sincerely,
Chris
Corporal
Canadian Armed Forces
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May 29,2006
Customer is in Mexico, Recipient is in North Toronto - We were the only florist who would take this customer's order Sunday morning and find delivery shop for the same day Sunday delivry.
Dear Ken,
Thank you for everything, for your service, for your kindness, for your help, I really appreciate this and you´ll be my florist from now on. It was very important to me the delivery today and you did it no matter what.
Thank you.
Alejandro Bustamante.
Querétaro, México.
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April 25,2006
Thank you for such amazing customer service. I am in France and was worried about sending flowers over the 'net from here, but you have made it completely agreeable.
The balloons were received, thank you very much!
Sincerely,
Amy
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April 24, 2006
Good afternoon,
I just have to let you know that your website is one of the best I've been on in terms of selecting a product and completing the sale online.
I was very impressed with:
- How the site tracked the various items I clicked on which made it very easy to remember
- The checking out process was very straightforward
- The option to pay with Interac was fabulous! - I have never seen that option before!
So thank you very much and I hope the flower arrangement I'm sending to my friend for her birthday matches my online experience.
Have a great day.
Jennifer Katzsch
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April 15, 2006
Thank you very much for accommodating my request. The
daffodils were fantastic! I will definitely be using your
services in the future as well as recommending Brant
Florists to my friends and associates.
Rachael Warriner
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April 12, 2006
Thank you for sending the flowers to Pat & Joe (Burlington) ,they have sent me photos of them & they look beautiful. They were both thrilled with them.
Happy Easter
E. Gillespie (England)
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March 25, 2006
Sent: Saturday, March 25, 2006 11:34 AM
Subject: RE: Brant Florist Web Order #BF6928
Don't fall into the trap of buying a paid link. The public is slowly getting smart enough to look deeper into Google searches and those clearing houses that just distribute orders to local shops will always have deep pockets. You'll just hit you bottom line hard trying to beat them at their own game.
Keep the faith - do what you're already doing well. The public will get smarter - it will just take time.
Besides you were an easy pick for me. My folks only live a couple of blocks off Brant Street and my girl friend, who was born in Burlington, is Maria.
Lots of good karma!
Cheers, Ian Harrop
To: Ian Harrop
Subject: Re: Brant Florist Web Order #BF6928
Ian Congratulations and thank you for choosing Brant Florist.
You are one of the few who know about paid links that make Google hugely rich with ads that suck folks into sites where they should never place an order for flowers.
(Google now have several billion dollars in cash and it all comes from those ads)
Please spread the word!
This is huge issue for local firms. What you may not know is that those US sites would just take your money and send the order to us to be delivered. Most of them are not REAL florists. Some are also bad because they skim orders. And of course we would have to pay them a rather large commission. Great for them! Bad for you and us!
Most folk seem to fail to understand that the flowers have to be delivered by a local flower shop anyways. Why not order directly from them?
But all is fair in business, war and love they say. So we just have to keep fighting and spreading the word.
Ken Bolt
PS Many have said well why don't you pay for an ad there too? I guess we may have to some day to defend our turf. But those pay per click links are expensive
(sold by bidding) and the web sites that are just an office can afford to pay Google because their overhead is very low compared to a real flower shop with an actual physical location with stock, staff, etc.
Sent: Friday, March 24, 2006 5:32 PM
Subject: RE: Brant Florist Web Order #BF6928
I used Google looking for "Burlington Ontario Florist" you might be interested to know that two paid links came up at the top of the Google results that looked like they might be in Burlington but were in USD! I ditch those looked down further for a florist that actually was in Burlington.
If possible it might be best to deliver the flowers in the morning. I didn't think of this when I entered the order.
Thanks,
Ian Harrop
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March 23, 2006
Thank you for the receipt.
I pulled up Burlinton florists on Yahoo as I like to find a local florist and not deal with FTD and the extra service charges!
Marg Tolton
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January 5, 2006
We want to commend you on the beautiful centrepiece arrangement which was ordered by our son and daughter-in-law in Australia. It was enjoyed throughout the holiday season.
Thank you for creating such an outstanding product.
Again, thank you for making so many smiles possible this Christmas.
C Gibson
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December 24,2005 - Customer placed 5 Orders at 3:00pm Christmas Eve.
I appreciate your efforts.
So far, all but one order for Christmas Eve delivery was completed.
I am really satisfied. Your efforts far exceeded my expectations.
In an effort to alleviate this added pressure to an already busy delivery season, I have activated some of your very handy reminder services for upcoming events.
Again, thank you for making so many smiles possible this Christmas.
Wendy Kehoe
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October 20,2005
Thanks for your wonderful gift basket, sent to Mike Miguel. It was much appreciated by him, with high compliments of its contents and display.
til next order.
Barb Krupa
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October 18,2005
Thank you so much and I trust that the flowers will be as nice as the last one's I sent from you people... These are going to the same lady, and she bragged so much about the quality and the beauty of the arrangement we sent her for her 80th Birthday.
Thanks for being there, on the web... What a great way to send flowers to those we love!
Sincerely,
Ruth Clark
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October 12,2005
Hello Ken
Just writing to say thank you very much. Jeff loved the flowers and am very happy with the service. I will return in the future.
Once again many thanks.
Barbara
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September 5,2005
Hi
Thanks for your email...and thanks for the prompt delivery. It's been an emotional time for them emigrating to Canada and the flowers etc cheered them up no end. I bookmarked your site when I placed the order and could be using you again.
Many thanks.
Nicola Hall
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August 8,2005
Hi, thanks for your informative response. I emailed my son again and told him the flower arrangement didn't look as large as I expected and he said it was very large around 3, 1/2 feet tall, so the picture was not accurate as to size and he was very pleased with it....thank you again.
Your loyal customer,
Janis
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June 10,2005
Thank you for arranging the delivery of the above in Romania. My
compliments to the florist that did the bouquet. From the feedback I
got it seems to be magnificent. I am awaiting a photograph.
Regards,
Walter van der Merwe
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May 17,2005
The flowers that my mom received were breathtaking. Truly beautiful. One week later, they are still as lovely as when she received them. Thanks again.
The way you guys accommodated the short notice request to deliver
the flowers before Mother's Day was fantastic. Great service from all who participated. I remain the "favorite daughter" thanks to you all!!
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May 10,2005
Ken
I really appreciate your understanding in the matter. My mother was extremely pleased with the flowers and said she even cried a bit. While this might not mean that much to you, it meant the world to me as I am on the other side of the world here in Japan. If this is a bit boring I understand, but - rest assured - I will be letting everyone I know that the best way to send flowers back home is through brantflorist.com.
I wish you continued success and I feel confident you will do well for your ability to combine excellent business practice with human understanding. This sets you so far apart from other options in my mind that I feel somewhat duty bound to spread your good name.
Thanks again and all the best.
Kindest Regards,
John Pickering
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May 6,2005
Hi there,
I just wanted to say thanks for the excellent service!
My Mother called this afternoon and was just floored by how beautiful the arrangement of flowers was.
Thanks for helping me make someones, who is very dear to me, day better.
Have a great weekend.
Richard Davy
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May 4,2005
I shopped around, not having much luck in finding a user-friendly web
florist until I came across your "ad" tied in with the canada.com
website.
It was easy to access, fun to view and a breeze to place the order....and I'm sure delivery will be just as smooth.
Your latest customer!
Barb Krupa
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April 27,2005
RE: Order number: 3328.
I just wanted to say thank you!
This was the first time I had placed an order with your company.
I only requested having birthday balloons delivered but you send a variety of "I love you", "thinking of you" and so forth as well. I guess the message for the card helped. :)
Thank you so much for a job well done.
I will definately use you in the future!!
Leslie
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February 1,2005
Dear Brant Flowers,
I would just like to pay you a compliment of how well my order was handled over the phone all the way overseas from Hong Kong. I believe the name of the lady who helped me was Terina (and I hope I've spelled her name correctly). She was very patient, helpful, warm, and gentle in talking to her. I really appreciated her help she gave me. Thank you for your help.
Sincerely,
Brian Lo
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January 28, 2005
Thank-you for getting it to her before she left the hotel that morning...
I will use your services in the future and I will also recommend you to others.
Sincerely,
Tim White
Very Satisfied Customer :-)
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December 7, 2004
Thank you so much for the (#BF2312 - upsized) Christmas Centerpiece Arrangement.
My friend at Comstock Canada was just overwhelmed at how beautiful the arrangement was.
She is the envy of all the girls in the office. I hope that it brings you additional business.
Great job!
Thank you again.
Merry Christmas
Sandy McLean
Hoover Canada
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December 6, 2004
Thanks for the reminder - I have already ordered my centrepiece to the Lechows and expect delivery to there new home on Dec. 10th. My order # is 1994 which I hope you have rec'd via the internet.
Thanks again and Merry Christmas to you all!
Nancy Brown
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FTD TOP 100 Worldwide Florist for the
past 14 years!
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